RSL's Diagnostic Review typical description, project approach and deliverable are detailed below.
- Description
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- An abridged form of business process reengineering conducted over a 1 – 2 week period
- Provides management with a high level roadmap to improve the efficiency and effectiveness of their organization
- Often a useful tool for new management to quickly gain insight into the strengths and weaknesses of their organization
- Also used as a first step by management to document processes and procedures for Sarbanes-Oxley/FSA
- Project Approach
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- Tailored interview questionnaire developed that covers:
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- Organization
- Operational Objectives
- Customers and Stakeholders
- Processes
- Learning/Skills
- Interview Management Team and a representative sample of next level managers, supervisors and analysts: typically 20 – 25 people (one hour confidential interviews). Staff from applicable interface departments are also included.
- Deliverables
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- Comprehensive Report provided within 2 weeks of on-site visit:
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- High Level Situation Analysis formulated that presents preliminary observations on:
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- effectiveness of the organizational structure;
- efficiency of the critical workflow processes;
- clarity/understanding of the mission and strategic objectives;
- understanding of the internal/external customer relationships;
- adequacy of overall skill set required to support the processes;
- effectiveness of technology in supporting workflow processes and
- adequacy of measures and metrics needed to monitor performance against financial,
customer, process and human resource objectives
- effectiveness of the organizational structure;
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- Report provided that documents high-level short and longer-term improvement opportunities
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- detailed improvement opportunities will result from the actual Business Process Review