RSL's Diagnostic Review typical description, project approach and deliverable are detailed below.

Description

• An abridged form of business process reengineering conducted over a 1 – 2 week period
• Provides management with a high level roadmap to improve the efficiency and effectiveness of their organization
• Often a useful tool for new management to quickly gain insight into the strengths and weaknesses of their organization
• Also used as a first step by management to document processes and procedures for Sarbanes-Oxley/FSA

Project Approach

• Tailored interview questionnaire developed that covers:

• Organization
• Operational Objectives
• Customers and Stakeholders
• Processes
• Learning/Skills
• Interview Management Team and a representative sample of next level managers, supervisors and analysts: typically 20 – 25 people (one hour confidential interviews). Staff from applicable interface departments are also included.

Deliverables

• Comprehensive Report provided within 2 weeks of on-site visit:

• High Level Situation Analysis formulated that presents preliminary observations on:

• effectiveness of the organizational structure;
• efficiency of the critical workflow processes;
• clarity/understanding of the mission and strategic objectives;
• understanding of the internal/external customer relationships;
• adequacy of overall skill set required to support the processes;
• effectiveness of technology in supporting workflow processes and
• adequacy of measures and metrics needed to monitor performance against financial, customer, process and human resource objectives
• effectiveness of the organizational structure;

• Report provided that documents high-level short and longer-term improvement opportunities

• detailed improvement opportunities will result from the actual Business Process Review

Please let us know if you would like further information on any of RSL's services or if you would like to discuss your specific reinsurance and/or insurance administration needs with us.