RSL's Diagnostic Review typical description, project approach and deliverable are detailed below.

Description

• An abridged form of business process reengineering conducted over a 1 – 2 week period
• Provides management with a high level roadmap to improve the efficiency and effectiveness of their organization
• Often a useful tool for new management to quickly gain insight into the strengths and weaknesses of their organization
• Also used as a first step by management to document processes and procedures for Sarbanes-Oxley/FSA

Project Approach

• Tailored interview questionnaire developed that covers:

• Organization
• Operational Objectives
• Customers and Stakeholders
• Processes
• Learning/Skills
• Interview Management Team and a representative sample of next level managers, supervisors and analysts: typically 20 – 25 people (one hour confidential interviews). Staff from applicable interface departments are also included.

Deliverables

• Comprehensive Report provided within 2 weeks of on-site visit:

• High Level Situation Analysis formulated that presents preliminary observations on:

• effectiveness of the organizational structure;
• efficiency of the critical workflow processes;
• clarity/understanding of the mission and strategic objectives;
• understanding of the internal/external customer relationships;
• adequacy of overall skill set required to support the processes;
• effectiveness of technology in supporting workflow processes and
• adequacy of measures and metrics needed to monitor performance against financial, customer, process and human resource objectives
• effectiveness of the organizational structure;

• Report provided that documents high-level short and longer-term improvement opportunities

• detailed improvement opportunities will result from the actual Business Process Review